If you are unable to export your model and keep receiving a "Something Went Wrong" error message, here are some helpful hints to get you back to work.
⚠️ Check Your Security Settings
If you use an anti-virus software like Norton, be sure to put Kubity PRO on the approved apps list.
Some anti-virus softwares falsely identify a Kubity file called uploader.exe as dangerous. Be sure to unblock and restore this file from within your anti-virus software settings.
👨🏻🏭Check with Your Systems Administrator
Please contact your system administrator to open firewall ports 443 and 80 to the kubity.com domain.
🚀 Close and Relaunch SketchUp
If you're using SketchUp, be sure to close and relaunch the program after downloading the plugin in order to finish installation.
⏱ Be Patient
Some large models may take a while to load. Even if the progress bar appears to be stuck at 0%, our technology is working hard in the background to optimize your file.
🚫Remove Unnecessary Polygons
If you find your model is still taking a long time to load, try removing some unnecessary elements, such as vegetation, which can slow down the optimization process.