If you are unable to export your model and keep receiving a "Something Went Wrong" error message, here are some helpful hints to get you back to work.  

⚠️ Check Your Security Settings

If you use an anti-virus software like Norton, be sure to put Kubity PRO on the approved apps list.

Some anti-virus softwares falsely identify a Kubity file called uploader.exe as dangerous. Be sure to unblock and restore this file from within your anti-virus software settings. 

👨🏻‍🏭Check with Your Systems Administrator 

Please contact your system administrator to open firewall ports 443 and 80 to the kubity.com domain.

🚀 Close and Relaunch SketchUp

If you're using SketchUp, be sure to close and relaunch the program after downloading the plugin in order to finish installation. 

⏱ Be Patient

Some large models may take a while to load. Even if the progress bar appears to be stuck at 0%, our technology is working hard in the background to optimize your file.

🚫Remove Unnecessary Polygons

If you find your model is still taking a long time to load, try removing some unnecessary elements, such as vegetation, which can slow down the optimization process. 

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