General Troubleshooting

⚠️ Check Your Security Settings

If you use an anti-virus software like Norton, be sure to put rvt2VR or skp2VR on the approved apps list.

Some anti-virus softwares falsely identify the files KubityParser.exe, KubityOptimizer.exe, rvt2VR.exe or skp2VR.exe as dangerous. Be sure to unblock and restore these files from within your anti-virus software settings. 

👨🏻‍🏭 Check with Your Systems Administrator 

Please contact your system administrator to open firewall ports 443 and 80 to the kubity.com domain.

🚀 Close and Relaunch SketchUp

If you're using SketchUp, be sure to close and relaunch the program after downloading the plugin in order to finish installation. 

⏱ Be Patient

Some large models may take a while to load. Even if the progress bar appears to be stuck at 0%, our technology is working hard in the background to optimize your file.

🚫Remove Unnecessary Polygons

If you find your model is still taking a long time to load, try removing some unnecessary elements, such as vegetation, which can slow down the optimization process. 


Oculus Rift Troubleshooting

🔌 Set Up Your Oculus Rift

 Ensure your Oculus is set up correctly to work with 2VR. Be certain that all three components (headset, sensors, and controller) are connected.

HTC Vive Troubleshooting

🔌 Set Up Your HTC Vive 

Ensure your Vive is set up correctly to work with 2VR. Be certain that all three components (headset, sensors, and controller) are connected. 

Did this answer your question?