If you are unable to export your model and keep receiving a "Something Went Wrong" error message, here are some helpful hints to get you back to work.
⚠️ Check Your Security Settings
If you use an anti-virus software like Norton, be sure to put Kubity PRO on the approved apps list.
Some anti-virus softwares falsely identify a Kubity file called uploader.exe as dangerous. Be sure to unblock and restore this file from within your anti-virus software settings.
👨🏻🏭Check with Your Systems Administrator
Please contact your system administrator to open firewall ports 443 and 80 to the kubity.com domain.
🈲Are you using Kanji, Hangul, Hanzi or other special characters?
Any special characters, including accents found in latin alphabets such as é or ç either in the model name itself or in the Windows account name may cause a "Something Went Wrong" error.
Please check to see that your model name does not contain any special characters.
If your Windows account name includes special characters, please create a new Windows session without using any special characters, and setup Kubity PRO again from this account.
⚠️Please note, this is a temporary bug and we are working on a fix!