We’re sorry you’re having trouble! Here are some steps you can try:
🔍 Find the email address associated with your PRO account
Not sure which email address you used to sign up for Kubity PRO? Just send a mail to firstname.lastname@example.org with your PRO pass redemption code, and we'll remind you.
💻🖥 Set up a second workstation
Do you want to use Kubity PRO from your home computer, but already set up an account on your work computer? No problem. Just download and install the Kubity PRO plugin, then enter the same email address that's associated with your account when prompted. You'll be asked to verify your account with a one-time secret code for your new workstation, then you're all set!
✅Double check your email
Never received your one-time secret code? Check your spam folder.
Note: To avoid losing one-time secret codes to the land of lost left socks 🧦, we recommend asking your IT team to add email@example.com to your email whitelist.